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Tiscali Overcharging

Wednesday, 28 September 2005 ‡ 12:30

I signed up with Tiscali at the start of 2004 to their 156k free connection and modem package offer. Later in June 2004, although 156k was adequate for my needs, I upgraded to the 512k unlimited connection at £24.99.

The start of 2005 saw Tiscali drop their prices for the 512k connection to £17.99 and provide a 1Mb unlimited connection at £24.99 (the price i was paying for 512k).

I would have expected to either be automatically upgraded to the 1Mb connection, or have my monthly charges dropped to £17.99.

No, neither happened. I was being charged for 1Mb connection but only getting 512k connection.

This is probably a clever trick by Tiscali and maybe others to allow them to continue charging existing customers at premium rates for services that have been superceded. Surely OFCOM or some other organisation is aware of this little loop hole, maybe they need to be informed!

Tiscali have now reduced the price of their fastest internet connection from £24.99 to £17.99 for an incresed connection speed from 1Mb to 2Mb, but i have still been charged £24.99 for a 1Mb connection and this has continued for several months.

Labels: broadband, cost, fail, overcharging, updates

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