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Amazon

Saturday, 10 February 2007 ‡ 11:51

Amazon should have stuck to selling books, because lately their delivervy promises are just worthless. Over the past couple of years I managed to locate items on obsecure or unknown (to me) web sites and then on Amazon for a few quid more, so obviously use Amazon due to its company size and fallback should anything be wrong. On their web site are a couple of lines that state "item is in stock", it will be "delivered by Amazon" and a delivery date.

I accept the delivery date is just an approximation, so being resonable i assume maybe 5 days delay. What i expect as given is the statements made that the item is in stock and is delivered by Amazon, therefore safely assume the delivery date to be fairly accurate.

I must need my head examined because this has happened to me several times now over the past couple of years. I receive an email with a modified delivery date, so i accept there may be problems or issues. Just before the delivery date i receive another email with a revised delivery date... and again... and again.

Amazon are pathetic with their offer of £5 voucher as if that is of any comfort when items are expected especially as presents.

I now will begin to avoid Amazon and use other sites.

Labels: Amazon, delivery, pathetic

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eBuyer

Monday, 6 November 2006 ‡ 22:41

I placed an order with eBuyer on 17th October 2006 and the expected delivery date was 25th October 2006. This was reasonable for me as I was in no great hurry.

I received an email stating my goods have been dispatched and date of delivery would be on 25th October 2006. This was great, so I waited around, but nothing. I waited the next day, nothing, I did the same again the following day, but nothing.

I decided to contact the courier company, who told me that eBuyer always has delays with their orders with the courier of around 2 days.

I decide to wait until after the weekend and still nothing. I sent an eNote and got a pathetic excuse, the item may have been lost and after 15 days eBuyer will re-send the item. I suggested that the item could not be tracked by the suggested courier website, I was told it was sent by Royal Mail which does not offer parcel tracking. Bullshit it doesn't, I have used Royal Mail with tracking, I got no response from eBuyer.

Labels: courier, delivery, late, order, tracking

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