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Orange misleading customers

Monday, 30 October 2006 ‡ 08:41

Orange have been advertising their new talk plan packages all over the place and they do look very attractive, with FREE *Unlimited texts, Unlimited calls and other FREE offers.

I moved my old Talk 300 plan to Dolphin 35 which offered *Unlimited FREE texts, 550 FREE cross network calls and *Unlimited FREE calls to a magic number.

I also signed up other friends and family to some of the other Orange offers, one of which was the FREE 1000 texts when PAYG customers top up their phone with £30.

Later discovered that when you sign up to these new talk plans, you actually do not automatically get the FREE offer on your talk plan.

One Orange Customer Services rep stated that when you sign up, you actually have to state you want the FREE offer on the talk plan, even though the talk plan states you receive the offer as part of the talk plan. Another stated that this was just human error and the Sales rep must have forgot to initiate the offer at registration. This is total and utter bullshit, because I tripled checked with the Sales rep in the Orange store that the Dolphin 35 package allows me the stated FREE offers when I was upgrading my Talk plan and continued to ask him during the time he was filling in the registration form and during the time he was waiting for the upgrade code from Orange.

Orange are totally misleading customers which must be against some advertising laws, so Orange customers beware, please double check when you sign up to any of the new Orange talk plans.

* Unlimited is limited by Orange's Fair Use Policy as stated in their terms and conditions, so also misleading. They either should not be allowed to state it is unlimited, or place the small print next to the word Unlimited on their adverts.

Labels: Birmingham, contracts, free, misleading, offer, orange, plan, sign, talk